For basic information about the app visit the BoardPusher Shopify App page. Answers to some of the most frequently asked questions about the app are below.
If you have any further questions, please contact us.
General Questions
How do I install the Shopify app?
The BoardPusher Shopify app is available at https://apps.shopify.com/boardpusher-custom-skateboards.
Once you initiate the install on your Shopify store you will be led through the necessary steps.
Who is the Shopify All for?
The BoardPusher Shopify app is aimed at Shopify store owners who wish to sell skateboards and griptape on their Shopify store.
What does the Shopify App do?
The BoardPusher Shopify App allows you to design skateboards and griptape on the BoardPusher site and sync them to your Shopify Store where you have list them for sale.
Once a skateboard is purchased from the Shopify store the order is fulfilled by BoardPusher and shipped directly to your customer.
Is there any cost to use the Shopify app?
If you are already a BoardPusher Shop Owner, the Shopify App can be linked to your existing shop for free.
If you are not a BoardPusher Shop Owner, or wish to have your Shopify integration separate from your BoardPusher Shop,
you will be charged a $5 monthly subscription to use the Shopify App.
How are profits made?
The BoardPusher products that are synced to Shopify can be marked up to include a profit. You will be charged the base price when an order is
fulfilled and the markup is your profit. For example, if you sync a popsicle skateboard with a $49.99 base price to your
Shopify store and add a $10 markup, then the skateboard will be listed in your store for $59.99. When someone purchase that deck from your Shopify store,
BoardPusher will bill you $49.99 for the deck and the $10 is your profit.
When you install the Shopify app you will be required to enter a credit card number that will be billed for orders shipped out by BoardPusher.
How is shipping billed?
The Shopify app creates a delivery profile in your Shopify store that will be used to add the correct shipping amount to your customers shopping
cart during checkout. You will be billed for that amount when BoardPusher ships the order to your customer, but it will always match the amount
that is billed to your customer, so there are not any extra steps regarding shipping costs on your end.
What countries can the BoardPusher products be shipped to?
Basic and regular Shopify plans can ship to US and Canada only. Advanced plans can ship worldwide. If you have a basic or regular Shopify plan and
wish to ship worldwide you can contact Shopify to ask about enabling Carrier Calculated Shipping on your shop (there may be a fee involved).
What products can be synced to Shopify from BoardPusher?
All BoardPusher skateboard shapes and griptape sizes can be synced and sold through Shopify using the app. Currently completes (wheels, trucks, etc.) are not available for
sale through the app.
Troubleshooting
I have synced a product and it shows as out of stock in my Shopify store.
The BoardPusher Shopify app maintains inventory for you automatically, so if a particular shape is out of stock at BoardPusher, the products using that
shape that are listed in your Shopify store will be marked as out of stock.
Note: You can decide to continue to sell out of stock products in your Shopify store. If you decide to do this, you will be responsible to managing the
communication with your customer as that product will not be fulfilled until it is back in stock at BoardPusher.
I have an order for BoardPusher products in my Shopify store and it is remaining in a pending state.
When you install the Shopify app it creates a fulfillment service for the BoardPusher products. When you sell a BoardPusher product you will need to
request fulfillment of the order through your Shopify store admin. You can setup your Shopify store to automatically request fulfillment so you don’t
have to manually.
Common mistakes that can prevent proper functionality of the app:
- Do NOT change the Inventory Location.
- Do NOT edit product IDs, variant IDs, or SKUs.
- Do NOT duplicate a product.
- Do NOT modify the BoardPusher App delivery profile.